The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
The Information We Collect
The following information is needed when you register on the site:
On occasion a representative of Innofresh LLC. will send out promotional emails to update past customers on new pricing, product updates, and special sales. If you do not wish to receive these promotional emails, simply reply with “Unsubscribe” in the subject line and your email address will be removed from the list.
You may also write a letter to our corporate office requesting that we remove your information from our contact list.
P.O. Box 2362
Seattle, WA, 98111
Phone (206) 438-3541
Fax (206) 374-2821
How to Contact us
Your Acceptance of Our Privacy Practices
By using this web site you signify your acceptance of our Privacy Statement and you adhere to the terms and conditions posted on the web site. Please check back for updates to our Privacy Statement.
- Shipping & Delivery
- Innofresh LLC ships merchandise to locations within the continental United States and Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands. We also ship Internationally to Canada, England, Ireland, Australia and New Zealand. .Please refer to added surcharges that apply. For other international locations, please contact us. The risk of loss and title for all merchandise ordered on this web site pass to you when the merchandise is delivered to the shipping carrier.Please allow up to 2 weeks for shipping, however we make every effort to ship within 48 hours and ship to U.S. locations, Priority United States Postal Service for delivery within 2 to 3 days once shipped. For international shipments, we ship either United States Postal Service or UPS regular ground with an approximate delivery time of 6 to10 days once shipped.US domestic shipping and processing is $6.95 for orders under $50.
Credit card purchases available for U.S., Canada, Australia, New Zealand, Ireland and England. For International orders, shipping is $12.95.
- Sales Tax
- Innofresh LLC charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped. Washington Residents add local sales tax of 9.6%.
- Return Policy
- You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Innofresh LLC reserves the right to change its payment procedures at any time without prior notice to you.
Your satisfaction is very important to us. If you are not completely satisfied, you may return unused product in their original unopened package for a refund within 30 days of purchase. Please include a copy of your receipt or invoice along with the unopened product and your reason for return.Ship all returns via United States Postal Service to :
PO Box 2362
Seattle, WA, 98111Once we receive your returned product(s), we will issue a refund to the original payment method for the cost of the item and the sales tax, if applicable. Shipping charges are not refundable.